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Responsibilities for Reservationist - 1-2 years of Fine Dining NYC experience - Knowledge of Open Table - Handle all guest service and reservations duties - Excellent written and oral communication skills - Positive interpersonal skills - Fluent in verbal and written English/Native New Yorker - Excellent computer and typing skills Responsibilities for Hostess - Strong communication skills both in person as well as on the phone - Knowledge of Open Table - Greet and escort guests to their seats - Create a lasting first and last impression; pull out seat for ladies - Maintain reception area and keep surrounding areas clean - Answer phones and book reservations - Take orders and montior open sections - Ensure prompt and courteous service at all times - Work closely with waitstaff/Practice teamwork at all times - Extensive knowledge of menu while offering suggestions/selling techniques - Perform various duties assigned by manager - Manager/Promoter for open mic nights for singers, poets and live bands EXPERIENCE: Universal Coffee Shop 5/2009 - 5/2013 Position: Waitress