(646) 506-3151 PIN: 6445
Phone(646) 506-3151 PIN: 6445
SCAM!Worst excuse of a business that I have ever had to deal with. Home warranty comp referred us & the tech came on 9/10, we paid our part, he diagnosed the issue & advised the office of the part needed to fix our dishwasher. We spoke to the lady in the office over the next week & she told us that the part would be in that day or the following day (9/20 or 9/21) & would schedule us for Monday (9/29). That was the last we heard from her. We called many times a day & left msgs until the mailbox was full. 6 weeks later our warranty comp (10/23) because we thought they went out of business & a rep contacted K&J & girl answered & said that she would sched our appt for Thur. I called K&J, the girl answered & gave me a story about their phones being down. She made an appt for the tech to come to our home on 10/25 & he did not show nor did we rcv a call. I called that evening & was given another excuse & told that he would be there the next day by noon - still not here 10/26.
Too bad I can’t give them zero stars. My home warranty company sent them out diagnosed the problem. Said it would take 30 days for the part. I called two weeks later to see if maybe the part came in was told they didn’t work with my warranty company anymore. Called the warranty company and my claim was closed because K and J said they fixed it. A month later still no refrigerator.
K&J, was sent to us by our home warranty program. Ken stated that the thermostat was broken and that is why the fridge is not cooling. He stated that he would call the warranty program to get authorization to order the part and would get back to us. After a few days, I called the warranty program who stated that the part had been authorized and was to be ordered by K&J. I followed up by K&J who stated that they thought the warranty program was ordering the part and that they would have to order it. After a few more days of waiting I called K&J back, Ken stated that the part would be in the following day and scheduled an appointment for installation the day after. Ken never showed up and never called to state he would be late or was not coming at all. He continues to miss appointments, does not return calls and you cannot leave a message.
I just had the best tech come to my house an save tons of money my evaporator motor went out an another guy from a different company said it was something totally different honesty goes a long way an being able to service my needs both a plus in my books thanks k&j
Awesome technician had a good experience with company I will refer also good pricing didn’t have to buy new that’s what I call buisness