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Address1100 New Jersey Ave NW, Washington, DC 20001
Ms Clemons. You had a 3-4pm arrival window. Movers arrived at 3pm and didn't get started until close to 3:30 because things were not situated on your behalf.(Mind you we didn't charge for the 30 minutes of wait time)The job was done and movers were not able to assemble your dinning table. You texted me two times in 10 minutes with one text being a question mark? I was on the phone answering calls and got back to you within 15 minutes. Movers had tools but not the correct tools for the table. I reached out to movers and movers told the customer that they will comeback out to assemble the dinning table. She says no problem and that she is setting everything up when her furniture arrivals on Tuesday. Movers stated that she had been driving all day from a long distance move and was alittle aggravated. Movers are scheduled as planned to come and assemble the table today.
I asked the movers about my furniture assembly and they said they didn't have any tools. I messaged the manager about this and at first he didn't even respond. After a second text, he stated that I never sent him any photos of the items, so they didn't know what tools were needed.
But instead of him trying to rectify the situation, he continued to talk over me and state that "it's no problem" and insinuate that it was my fault that his movers couldn't perform my service. It actually was a problem to me because this was a service I requested and he said he could deliver. He said that he would call his guys and work through the issue, and I never heard from him again.
The manager did not care at all about fixing my situation and I'm upset that this company made an otherwise smooth move, stressful and frustrating. The company is unprofessional and not worth the cost you save in $. Spend the extra money and get a professional company that will make sure your move is as smooth as possible.
Had 2 movers come to pick up items from a storage unit and take items 2 hours away to my new home. They came and picked up items and stole them they never took the items to new location. Kept saying they were in route and gave me time's they would show up and never showed.
1st Time was much better. Workers arrived late but the job was done timely. Horrible experience. 4 movers promised only 2 arrived. My king has to help. It took waaaay longer than originally quoted. Arrival 12 noon turned to arrival 2:05 pm.
Great company, Jordan & his crew were excellent.